Outward Success is committed to protecting and respecting your privacy.



This policy explains when and why we collect personal information about people who visit this website and those who become clients and customers, how we use it and how we keep it secure.


This policy was updated in May 2018 to align with the General Data Protection Regulation (GDPR). By using our website, you are agreeing to be bound by this privacy policy.


About your information


We obtain information about you when you use our website. The personal information we collect might include your name, email address, IP address, phone number, what your enquiry is about. In addition the information regarding what pages on the website are accessed and when.


Your information will not be shared with any other organisation, except with your prior consent or in exceptional/emergency circumstances where I believe that the sharing of information about you is vital to protect you or another person.


How we use your information


We may use it:

  • To contact you to arrange appointments

  • To carry out contractual obligations

  • To maintain private records and contact details for emergency purposes

  • For accounting purposes

  • Request your feedback regarding our services

  • To update you of any changes to our services or services that maybe of interest to you

  • For marketing purposes via email or social media, but only when requested by you (opt out at any time)


Any queries should be emailed to Karen Croft (Data Controller) at or call 07876 132495. Please note that in some cases this may affect my ability to carry out coaching services for you.


We will retain your personal information securely for as long as is necessary for the relevant activity, or in accordance with any contract you hold with us. After our work together ends any personal data/information will be archived securely for a minimum of seven years in accordance with the governing bodies and insurance providers.


You have the right to request any personal information we hold about you. This information is kept securely in a password protected vault accessed only by Karen Croft. The information usually includes your name, email address, contact number and any email conversations. Any handwritten notes are headed with initials and would make no sense to anyone other than myself. They provide random words as guidance and prompts for me to provide you with the best coaching experience. All case studies, reviews, testimonials, client success stories are anonymised (only initials disclosed) unless you give prior consent to your name (identity) being disclosed.


Should you wish to make a request of any such information held about you then please get in touch. A request in writing is required via email and two forms of identification will be required (one photo ID).


You also have the right to amend any data inaccuracies or withdraw consent at any time. Those amendments will be made otherwise an explanation will be given as to why it is not possible.




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